For further information on services please contact us or call us on 01932 570099.
Cross infection control is something that we take very seriously. All members of staff follow a strict protocol at this practice, ensuring every precaution is taken. At Estetica we pride ourselves on our professionalism and reliability. We are always happy to hear your comments and feedback in order to improve our service.
If you are in pain during surgery hours, please call us and every effort will be made to see you as soon as possible.
Outside surgery hours:
If you are in pain outside surgery hours please call our emergency callout phone number: 07733 224823
What is a dental emergency?
If you are an existing patiient and are experience any of the following:
Call 07733 224 823 up to 10:00pm Monday - Saturday and up to 6:00pm on Sundays.
If you are an existing patient, undergoing treatment, there is no call out fee - as long as your dental emergency relates to current tretments.
If you are an existing patient, or have used our services in the past, and need an appointment for a dental emergency, a fee of £245 will be charged to reopen the surgery. This is in addition to the cost of the emergency tretment.
In the case of swelling, bleeding or unknown facial pain outside our emergency hours, please visit your closest A & E hospital department.
Patient Complaints Procedure for Dental treatments
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. We will never discriminate against patients who have made a complaint. Please address all complaints to Sina Salimi who is the Practice Owner. If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we aim to provide a full response within 10 working days.
If dentist who treated you is unavailable, we will take brief details about the complaint and let you know when you can talk to a suitable team member as soon as possible. We will keep comprehensive and confidential records of your complaint, which will be stored securely. Only those persons who need to know about your complaint are informed about it and can access it.
Should the complaint need to be investigated, this may involve the person who treated you, members of the team or others. In some cased the investigation may take longer than 10 working days, in which case you will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the compliant.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service by calling
You can contact the Care Quality Commission by calling 03000 61 61 61 or visit www.CQC.org.uk